Salesforce Healthcare Integration
Member services and care coordination on Salesforce Health Cloud.
The Integration Pattern
Explore an illustrative Salesforce Health Cloud member-care integration for Australian healthcare, with MediRecords as the clinical system of record. The scenario player uses synthetic data and simplified API examples; it does not authenticate with Salesforce or synchronise live records. Clinical reads, documented writes and appointment workflows are shown separately from Salesforce-owned cases and connector logic. Production matching, access controls and synchronisation require additional implementation; appointment webhook delivery is not a published FHIR capability.
Illustrative Workflow Steps
Map the care boundary
Keep clinical records in MediRecords and member service workflows in Salesforce; the demo uses synthetic identities.
Plan synchronisation
Illustrate connector-owned mapping and approved API operations, not an installed bidirectional sync or appointment webhook.
Coordinate member care
Show Salesforce-owned cases and tasks alongside illustrative clinical data; production portal configuration remains separate.
API and Application Boundaries
Coming soon